Contact & Support for Redemption Nexus
Need help with Redemption DayZ or Gods of Redemption? Reach out for account issues, ban appeals, bug reports, store assistance, gameplay questions, or general community support.
How to Reach Us
Choose the support method that matches your issue for faster processing.
General Support
For account questions, server help, community issues, and player assistance, submit a general ticket.
Best for: Account issues, general inquiries, staff contact.
Bug Reports
Report broken features, map issues, missing items, exploits, script errors, or unexpected behavior.
Best for: Technical glitches, exploits, balancing issues.
Appeals & Reports
Submit ban appeals, player reports, staff concerns, or rule-related issues with detailed evidence.
Best for: Moderation review, evidence submissions, disputes.
Send a Support Request
Fill in the form completely to help our team process your request efficiently.
Support Guidelines
Review these notes before submitting a ticket.
- Remain respectful when communicating with staff.
- Provide clear proof for appeals, reports, or rule disputes.
- Describe exact reproduction steps when submitting bug reports.
- Avoid opening multiple requests for the same issue.
- False reports may lead to account restrictions.
Direct Channels
Alternative ways to connect with us:
Email: support@redemptionnexus.com
Discord: discord.gg/yourserver
Affiliate Application
Apply to become an official content creator or community affiliate.
Affiliate Criteria
Guidelines for accepted creator partners.
- Streamers: Regular stream schedule and clear branding elements.
- Discords: Active, non-toxic communities focused on survival/FPS games.
- Provide valid links and stats for initial verification.
- Response times depend on review scheduling.
Partner Benefits
• Custom Discord roles and spotlight placement
• Dedicated promotional channels
• Early access to event previews
Support Policies
Key guidelines to ensure fair and organized processing.
Appeals
Provide your player ID, reason given for penalty, and factual context. Repeated unwarranted submissions will be closed.
Reports
Player and staff reports require clear media proof (screenshots, clips, or log references) to be processed effectively.
Store Support
For order issues, provide payment confirmation, registered email, product title, and affected account details.
Frequently Asked Questions
Quick answers to common questions.
How long does ticket processing take?
Response times vary based on ticket volume and required investigation depth. Complete details speed up processing.
How do I submit a ban appeal?
Select the Ban Appeal category in the support form, then outline the details along with any supporting evidence.
Where should I report bugs or exploits?
Select the Bug Report category and specify exact steps to reproduce the issue.